Support
Fast, accurate and secured data and information is vital. Consequently every business relies on sophisticated and solid partnerships with service providers. When selecting an IT partner it is important to consider the range of services provided by the company.
SeBuCon offers a complete services portfolio.
Overview of our services:
- Presales
- Aftersales support
- Technical consulting
- Implementation
- Project management
Support is always available from the vendor but SeBuCon can act as an interface between reseller and manufacturer.
SeBuCon resellers-partners are entitled to free line assistance. SeBuCon technical support is available during working hours (9.00-17.00 CET):
- by phone: +32 (0)89 32 11 40
- by e-mail: websupport@sebucon.com (a ticket number will be sent to you)
We'll get back to you within 24 hours, with the exception of problems mailed on weekends and holidays.
If you wish a 24h/7days service support package please contact your account manager in order to discuss terms and conditions of your maintenance contract. Support procedures will be set up to ensure professional response and follow-up.
SLA (Service Level Agreements)SeBuCon has highly skilled technical staff members with a vast experience in IT and IT security. SeBuCon guarantees a high-level service support to its clients (business continuity - availability - reliability - response time). Currently SeBuCon is setting up SLA.